Account and Access

How do I recover or update account access?

Use the account recovery flow or contact support when your registered access details need attention.

3 min read

In brief

Use the recovery option on the sign-in screen and follow the instructions sent to the registered contact method.

If you cannot use that method, send a secure support request. OpenReal may need evidence before legally or operationally relevant account information can be changed.

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Still need help?

Send a secure support request from OpenReal so the support team can connect the enquiry to your account, project, record, or request reference. Support can help with access, navigation, document submission, displayed status, and technical issues, but cannot provide professional advice or approve a request.

Contact support